See the results of our latest satisfaction survey
Keeping our patients happy is very important to us at Aurora – we like to know what we’re doing right and how we can improve. So with that in mind, every two months we survey our patients and collate the results.
Below is our latest feedback from June and July, which includes patients who had a range of treatments including anti-wrinkle injections, facial fillers, peels and Sculptra.
What do we ask?
To gauge opinion, we ask our patients how satisfied they are based on a broad range of criteria, including:
- How easy was it to schedule an appointment?
- How would you rate your treatment experience?
- Did you receive enough information prior to treatment?
- How would you rate the clinic facilities?
- How happy are you with the results of your treatment?
- Would you recommend Aurora to your friends?
What our patients said
- 100% of people said it was ‘Very Easy’ to schedule an appointment.
- 100% of people rated their treatment experience as ‘Excellent’.
- 100% of people said they received enough information prior to treatment
- 100% of people rated the clinic facilities ‘Excellent’ or ‘Very Good’.
- 100% of people were ‘Extremely Happy’ or ‘Happy’ with the results of their treatment.
- And 100% of people said they would recommend Aurora to friends.
In our patients’ own words…
Here are some of the comments we received from people completing the survey:
- “The treatments I have had have already made a difference to my complexion.”
- “I can honestly say that the staff make you feel completely at ease and are so caring. From the moment you walk in you know your going to be looked after and that makes all the difference.”
- “Outstanding service, coupled with highly knowledgeable staff giving the natural effect I was seeking.”
- “I would recommend Aurora Clinics to my friends and family.”
But we’re listening to your suggestions too…
We always welcome constructive criticism to help us see where we could be doing things better.
If you have any testimonials or feedback you’d like to share, please feel free to email us any time at firstname.lastname@example.org.