Our latest survey results are in – here’s what you really think of us
At Aurora, we’re always trying to improve our service, our clinics and our treatments.
We regularly ask you to rate your experiences with us, usually in the form of short satisfaction surveys and reviews. But to really get to grips with how you feel, we recently carried out a larger-scale online survey.
What did we ask?
We asked you to rate us on several wide-ranging criteria – our practitioners, how easy it was to get an appointment, the quality of information you were given, how your calls were handled, how you were treated during your visit and more.
And how did you rate us?
(Click on graph to enlarge)
- 95% rated their initial phone call ‘Very Good’ or ‘Good’
- 89% rated the information they received before their appointment ‘Very Good’ or ‘Good’
- 87% rated our clinic locations as ‘Very Good’ or ‘Good’
- 95% rated the appearance of our clinics and the person who greeted them in reception ‘Very Good’ or ‘Good’
- 98% rated the quality of care and listening skills of their practitioner or aesthetician as ‘Very Good’ or ‘Good’
- 98% rated how well the treatments were explained as ‘Very Good’ or ‘Good’
- 93% rated the helpfulness of our website as ‘Very Good’ or ‘Good’
- And 95% rated their overall experience with our clinic as ‘Very Good’ or ‘Good’
In your own words…
We also had open-ended questions, to give you the chance to tell us about your experience in your own words. Here’s a selection of the comments we received from you:
- “Have only experienced facials so far but am always well informed of treatments that you offer, Mel is so passionate about her work it makes the whole experience enjoyable and informative.”
- “Ruth is very caring, reassuring and wanted to be absolutely sure that I was happy before she did anything. She gave me complete confidence that she would only recommend a procedure if she was absolutely sure it was the right thing for me and was not at all pushy.”
- “All the staff are great – Jenna, Caroline and the reception staff.”
- “Aurora is my first choice for aesthetic treatments.”
- “Ruth has been fantastic at each of my appointments. I would not trust anyone else to talk to me honestly and carry out my procedures. I have complete trust and faith in her.”
- “All staff are extremely knowledgeable and courteous. Visiting the clinic is an absolute pleasure.”
- “Mel is brilliant in every way and I would trust her with my life! She is fantastic at explaining things, at assessing and treating people to give the best possible aesthetic outcome.”
- “Nurse Ruth Atkins is the most professional, kind, gentle, understanding and brilliant nurse practitioner. We wouldnt have anyone else!”
Thanks to everyone who took the time to complete the survey. We’re thrilled to have received such great feedback, though of course there’s always room for improvement.
We always like to hear what you think, whether positive or not-so-positive! Contact us at firstname.lastname@example.org if you have any feedback or comments you’d like to share.