December 2014 satisfaction survey – see the results now
We like to know what we’re doing right and, on the flip side, if there’s any areas we can improve.
And the most reliable way to find out is by asking the most important people – our patients!
With this in mind, we regularly send out surveys to collect feedback from everyone who comes to us for treatment.
Our most recent survey was sent out in December, and we’ve collated the results so we can share them here.
All respondents had one or more of the following treatments with us: facial fillers, anti-wrinkle injections, Dermaroller, PRP Therapy, microdermabrasion, LVL Lashes, High-Impact Brows, skin peels and Sculptra.
- 93% told us it was ‘Very Easy’ or ‘Easy’ to schedule an appointment.
- 100% rated their treatment experience ‘Excellent’, ‘Very Good’ or ‘Good’.
- 100% felt they received enough information prior to treatment
- 100% thought the clinic facilities were ‘Excellent’, ‘Very Good’ or ‘Good’.
- 100% were ‘Extremely Happy’, ‘Happy’ or ‘Satisfied’ with the results of their treatment.
- And 93% said they would recommend Aurora to friends.
In your own words…
Here are some of the comments we received from you:
- “Great place and great people. You feel safe and looked after during and after treatment.”
- “I’m always impressed with the friendly professional staff. I’m always given plenty of information before treatment, and I have been happy with my results.”
- “I have been to several open evenings and had treatments and consultations. All have been excellent.”
- “Great clinic with friendly staff, always made to feel welcome and practitioners put you at ease.”
- “As always, I left feeling confident that my treatment was done by a professional practitioner. I’ve been attending the clinic for several years and am always happy and confident with the results.”
- “I’m so impressed by Aurora. I’ve seen a number of the therapists and nurses for various treatments and am absolutely delighted with the results. They always make you feel welcome and answer any questions you may have, nothing is too much trouble. You are made to feel very unique and special.”
- “Friendly and professional. I completely trust the therapists and advice given.”
- “Fabulous team at The Gatehouse, really friendly and 100% professional. I wouldn’t let anybody else do my treatments.”
But we’re listening to your suggestions too…
As lovely as it is to hear your positive comments, it’s important we recognise any areas for improvement too! We always welcome constructive criticism to help us see where we could be doing things better.
It’s clear from this latest feedback that there’s scope to improve the process for booking an appointment with us. And of course we’d like 100% of you to feel you would recommend us to your friends, as has been the case in previous surveys. We’re listening – and we’ll work on it!
If you have any testimonials or feedback you’d like to share with us, please feel free to email us any time at firstname.lastname@example.org.